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Have questions about TradeSgnl? We're here to help with support, technical questions, or partnership inquiries.

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Email Support
support@tradesgnl.com
Business Hours
Mon-Fri: 9AM-6PM EST
Documentation
View setup guides & tutorials
Need Immediate Help?
For urgent technical issues, please include your account details and a detailed description of the problem for faster resolution.

Frequently Asked Questions

How quickly do you respond to support requests?

We aim to respond to all support emails within 24 hours on business days (Monday-Friday, 9AM-6PM EST). For urgent technical issues, include your account email and a detailed description so we can prioritise your request and get you back to trading as quickly as possible.

What information should I include when reporting an issue?

To help us resolve your issue faster, please include your account email, which account the problem is on (MT5, cTrader, TradeLocker or a crypto exchange), and a clear description of what you expected to happen versus what actually happened. For MT5, also include the terminal log (found under Tools > Options > Expert Advisors) and the TradeSgnl EA version you are using. For cTrader, TradeLocker or an exchange, the signal's row on the Signals page is enough.

Do you offer live chat or phone support?

Yes - we offer support via in-app chat as well as email. The in-app chat is the fastest way to reach us for quick questions, while email is best for detailed technical issues where you need to share logs or screenshots. Phone support is not currently available.

I have a question about billing or my subscription - who should I contact?

For billing, plan changes, cancellations, or refund requests, send us an email at support@tradesgnl.com with your account email in the subject line. We handle all billing queries directly and aim to resolve them within one business day.

Are you open to partnerships or integrations?

Yes - we welcome partnership inquiries from brokers, prop trading firms, trading educators, and complementary software providers. Use the contact form above and select "Partnership" as your subject so our team can route your message to the right person.